WinLion Privacy Policy

At WinLion, we are committed to protecting the privacy and personal data of every player who visits winlion.com or any of our regional domains. This Privacy Policy explains how we collect, use, store, and protect your information when you register a WinLion casino account, deposit funds, play our games, or use our sportsbook. By accessing our platform, you agree to the practices described below.

Who We Are

WinLion is an online casino and sportsbook operating under an Anjouan Gaming License, established in May 2025. We serve players across multiple regions through our primary domain winlion.com, as well as localized mirrors including winlion.casino for Cyprus and Malta, and winl1on.com for the DACH region. Regardless of which domain you use to access WinLion casino, this Privacy Policy applies equally to all versions of our platform, including desktop, mobile, and our progressive web app (PWA).

Information We Collect

When you create an account, use the WinLion app, or log in to play, we collect several categories of personal information necessary to provide our services securely and in compliance with applicable gaming regulations.

• We collect registration data such as your full name, date of birth, email address, phone number, and residential address.
• We gather identity verification documents when required, including government-issued ID and proof of address, to comply with our licensing obligations.
• We record financial information related to deposits and withdrawals made via Interac, Visa, Mastercard, or Apple Pay.
• We track your gaming activity, including games played, wagers placed, bonuses claimed, and loyalty points earned, to improve our services and manage our Loyalty Ladder program.
• We automatically collect technical data such as your IP address, device type, browser, and operating system when you access WinLion casino via winlion login or our mobile app.
• We may collect communication records when you contact our support team via live chat, email, or our on-site contact form.

How We Use Your Information

We use the information we collect for several legitimate business purposes tied to operating a safe and compliant online casino.

• We use your data to verify your identity and confirm you meet our minimum age and residency requirements.
• We process your financial details to facilitate deposits and withdrawals, including enforcing our withdrawal limits of A$1,500 per day, A$3,000 per week, and A$12,000 per month.
• We use your activity data to calculate loyalty points, cashback percentages, and VIP eligibility under our tiered rewards structure.
• We send you promotional communications about our welcome bonus, weekly deposit spins, reload offers, and other WinLion bonus code promotions, where you have opted in to receive them.
• We analyze aggregated data to improve game selection, platform performance, and customer support quality.
• We use your information to detect and prevent fraud, money laundering, and other illegal activity, in line with our regulatory obligations.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience while browsing WinLion casino online. Cookies allow us to remember your session, language preference, and login details so you don't need to re-enter them every time you visit. We also use cookies to analyze site traffic, measure the effectiveness of our promotions, and personalize content. You can manage or disable cookies through your browser settings, though doing so may limit certain functionalities of our platform.

How We Share Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• We share data with payment processors to complete deposit and withdrawal transactions.
• We share information with identity verification providers to confirm your eligibility to play.
• We may disclose data to regulatory authorities, including our licensing body, when legally required.
• We share limited data with our game providers, such as Pragmatic Play, NetEnt equivalents in our catalogue, Microgaming, and other partners, to operate games and calculate winnings accurately.
• We may share information with law enforcement agencies if we suspect fraudulent activity or a violation of our terms.

Data Security

We take data security seriously and implement industry-standard measures to protect your personal and financial information. Our systems use encryption protocols to safeguard data transmitted between your device and our servers. We restrict access to personal data to authorized personnel only, and we regularly review our security practices to address emerging threats. While we strive to protect your information, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and safeguard your login credentials.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal, tax, and regulatory requirements. If you close your WinLion casino account, we may retain certain records for a period required by applicable gaming laws before secure deletion.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to honoring these rights wherever applicable.

• You have the right to request access to the personal data we hold about you.
• You may request corrections to inaccurate or incomplete information.
• You can request deletion of your data, subject to our legal retention obligations.
• You have the right to withdraw consent for marketing communications at any time.
• You may request a copy of your data in a portable format where technically feasible.

To exercise any of these rights, please contact us at [email protected], and our team will respond within a reasonable timeframe.

Restricted Territories

We do not offer our services to residents of certain restricted countries, including but not limited to the United States, United Kingdom, France, Spain, Poland, Ukraine, and several other jurisdictions listed in our Terms and Conditions. If you access WinLion casino from a restricted territory, we reserve the right to suspend your account and restrict access to our services.

Children's Privacy

Our services are intended exclusively for adults of legal gambling age. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from an underage individual, we will take immediate steps to delete that information and close the associated account.

International Data Transfers

Because we operate across multiple regions, including Canada, Cyprus, Malta, and the DACH markets, your data may be transferred and processed in countries outside your country of residence. We take appropriate steps to ensure such transfers comply with applicable data protection standards.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of WinLion casino after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, or if you wish to exercise your privacy rights, please reach out to our support team at [email protected]. Our customer support is available 24/7 via live chat, email, and our on-site contact form to assist you with any privacy-related inquiries.